We take no deposit, so cancelling costs you nothing in almost every case. This page sets out exactly when that is true and what happens in the exceptions.
Last updated: 22 July 2026 · This policy forms part of our Terms & Conditions.
If you cancel
More than 48 hours before the trip
Free of charge. No fee and no questions. If you have paid anything in advance, we refund it in full.
Less than 48 hours before the trip
Tell us as soon as you know. By that point we have usually confirmed your seats with the boat or the driver, and in some cases paid for them.
- Where we have not yet incurred a cost, there is no charge.
- Where we have — a reserved seat on a scheduled boat, a booked balloon slot, a purchased entry ticket — we will tell you the exact amount before anything is charged. We do not apply a blanket penalty.
- Since most bookings are paid in cash on the day, in practice this usually means nothing is owed.
No-show
If you are not at the pickup point at the agreed time and we cannot reach you on the number you gave us, the trip counts as a no-show and no refund is due. Boats and groups cannot wait. One message to us changes this entirely — if you are running late, tell us and we will do what we can.
If we cancel
We cancel for three reasons: weather or sea conditions, safety, or too few people for a trip to run.
When we cancel, you choose:
- an alternative date during your stay, at no extra cost; or
- a full refund of everything you have paid us.
It is your choice, not ours, and we will not push you towards a voucher or a credit note.
We will tell you as early as we can. For weather, that is usually the evening before or early that morning, because the decision belongs to the boat captain and the conditions on the day.
If a trip is cut short
If a trip starts and cannot be completed for reasons outside your control, we will refund a fair proportion of the price reflecting what you did not receive, or offer the missing part on another day. Tell us on the day so we can assess it properly.
Particular cases
Hot air balloon flights, Luxor
Flights are cancelled for wind by the operator and the aviation authority, not by us. If your flight is cancelled you get a full refund or another slot. Book this early in your stay so there is room to try again.
Petra day trip to Jordan
This crossing depends on sea conditions and on border formalities. If the boat does not sail, you get a full refund or another date. If you are refused entry at the Jordanian border because of your own documents, we cannot refund the trip — please confirm your requirements with us before booking.
Diving courses and certifications
If you cancel part-way through a course, we refund the dives not taken. PADI materials and certification fees are paid to PADI and cannot be refunded once issued to you.
Airport transfers
Give us as much notice as you can. If your flight is delayed or changed, tell us — we track flights and adjust at no charge. A transfer missed without contact is treated as a no-show.
How refunds are made
- Cash payments are refunded in cash, or not taken in the first place.
- Online payments are refunded to the card used, through Paymob. Allow 5 to 10 working days for it to appear — the delay is with the banks, not with us.
- We do not charge an administration fee on refunds.
How to cancel
Message us on WhatsApp at +20 102 525 7272 or email info@mctravelhurghada.com with your name and the trip date. WhatsApp is fastest and gives us both a written record.
Your statutory rights
If you are a consumer in the EU or the UK, this policy does not affect the rights your local law gives you.
